Groove Helpdesk Integration

Step 1 – Click on “Settings” at the top right corner.

Step 2 – Click on “Channel Settings” on the left side menu.

Step 3 – Select “Groove” helpdesk from the support channel dropdown list.

Step 4 – Login to Groove. Click on “Settings” at the left side menu. 

Step 5 – Click on “Conversations”

Step 6 – Click on “Edit” at the right side.

Step 7 – You can see the Groove support email.

Step 8 – Enter Groove support email.

Step 9 – Click on the “Verify Email” button.

Step 10 – You can receive verification code on Groove.

Step 11 – Enter the verification code here.

Step 12 – Email has been verified.