Freshdesk Integration

Step 1 – Click on “Settings” at the top right corner.

Step 2 – Click on “Channel Settings” on the left side menu.

Step 3 – Select “Freshdesk” helpdesk from the support channel dropdown list.

Step 4 – Login to Freshdesk. Click on “Settings” on the left side menu.

Step 5 – Click on “Email” on the left side under the Support Channel section.

Step 6 – You can see the Freshdesk support email.

Step 7 – Enter Freshdesk support email.

Step 8 – Click on “Verify Email” button.

Step 9 – You can receive verification code on Freshdesk.

Step 10 – Enter the verification code here.

Step 11 – Email has been verified.